‘EDF Energy has told customers it can only recommend lower cost gas and electricity tariffs on annual bills if they “opt in” to receive advertising material.
In a letter to one customer on a standard tariff, EDF this week said: “As you’ve chosen not to receive marketing messages from us, we can’t tell you about our other options to save you money.”
The stance goes completely against the spirit of proposals unveiled by the regulator Ofgem last year and given complete backing by the Prime Minster.’
Read more: Energy giant attacked for refusing to tell customers about cheaper deals
