Showing posts with label UNUM. Show all posts
Showing posts with label UNUM. Show all posts

Friday, March 8, 2013

Letter from Iain Duncan Smith:ATOS/DWP are doing a great job

DPAC's Website goes down - shortly after publishing a letter from Iain Duncan Smith
-----------------------------------------------------------------------------------------
Internet Explorer is unable to update this password-protected feed.

DPAC

Update 08 March 2013

http://www.dpac.uk.net/2013/03/letter-from-iain-duncan-smithatosdwp-are-doing-a-great-job/

Error 404 - Not Found

Sorry, the page that you are looking for does not exist.


===========================================================

05 March 2013, 23:17:26

Letter from Iain Duncan Smith:ATOS/DWP are doing a great job

05 March 2013, 23:17:26 | admin2Go to full article
We’ve been passed a letter from Iain Duncan Smith (IDS) to an individual’s local MP.  That individual has asked us to publish the letter because surprise, surprise IDS  is defending Atos and says they are doing a great job- we know that the reality is very different. We know the misery and distress that Atos is causing and we know that [...]

Monday, March 4, 2013

Unum: Getting rich on disability denial

Debbie Jolly reports on US insurance giant Unum, whose ‘biopsychosocial model’ is being used to justify the devastating cuts in disability benefits


When the Tory work and pensions undersecretary Lord David Freud set out his vision of welfare reform for disabled people he used a number of references to back up his plans. No fewer than 170 of these references came from a group of academics based at or connected to Cardiff University’s Centre for Psychosocial and Disability Research.

This centre, originally led by the ex‑chief medical officer at the Department for Work and Pensions, Sir Mansel Alyward, was funded by the US-based insurance giant Unum to the tune of £1.6 million from 2004 to 2009. The objective was to add academic credibility to the ‘biopsychosocial model’ that has underpinned disability benefits reform since the early 1990s – a model used as part of the government’s disability benefits crackdown by the private company Atos in identifying who is deemed to be ‘fit for work’ and hence ineligible for disability support.

So what is the biopsychosocial model? In this context, its key postulate is that an emphasis on medical causes and effects has failed to provide an adequate basis for disability benefits policy, and therefore much greater emphasis should be placed on the psychological attitudes and beliefs of individuals. It posits that disability – and the ability to work in particular – is not just a medically definable, physical matter but one that has a social and psychological dimension too. And it is used to underpin the assertion that to a very large extent the growth in the cost of disability benefits must surely be the result of people faking those disabilities.

A whole set of workshops run by Unum with such charming titles as ‘Malingering and illness deception’ should leave us in no doubt about where this approach is coming from. A glance at popular media would appear to substantiate such a view. However, the headline figures of those considered ‘fit for work’ by Atos always miss the successful appeals at tribunal, which significantly reduce those figures (and incidentally cost the taxpayer £50-80 million per year). Who is gaining from this system?

Unum’s second vice-president John LoCascio was brought into UK government circles as early as 1992 to ‘manage’ incapacity benefit claims. He was also responsible for bringing in ‘health assessors’ and training them by Unum criteria in biopsychosocial views of individual capacity. Back in the US this approach led to the company (which currently provides disability insurance for 25 million workers, half the US market) systematically refusing to pay out on huge numbers of insurance claims. One of its working practices that received widespread negative attention involved rewarding employees with ‘hungry vulture awards’ for their success in closing claims.

Unum’s behaviour resulted in it being accused of being ‘an outlaw company – it is a company that for years has operated in an illegal fashion’ by California insurance commissioner John Garamendi in 2005, when it was charged with more than 25 violations of state law and fined $8 million. These charges followed a financial and regulatory settlement in the previous year with 48 US states following investigations of Unum’s alleged abuses.

Nevertheless this same basic approach was to prove useful in helping with the UK’s welfare reform and in overriding the basis of medical opinion as the deciding factor on a whole set of conditions. And the more the government bought into disability denial with its contracted private companies such as Atos and supporting academics, the more Unum stood to benefit from increased market returns on its insurance business as disabled people saw their minimal welfare support diminishing.

The company was quick to seize its opportunities. As early as 1997, with the roll out of the all work test to assess fitness for work for benefit purposes, in which John LoCascio had played a major part, Unum launched an expensive advertising campaign. One ad ran: ‘April 13, unlucky for some. Because tomorrow the new rules on state incapacity benefit announced in the 1993 autumn budget come into effect. Which means that if you fall ill and have to rely on state incapacity benefit, you could be in serious trouble.’

Unlucky for some, lucky for Unum.

Red Pepper

Coalition's support fund won't protect disabled from bedroom tax

The £30m fund promised by David Cameron will cover just £2.71 of the £14-a-week loss in housing benefit facing disabled claimants.

By far the most troubling aspect of the "bedroom tax", which comes into effect on 1 April, is the impact it will have on the disabled. The policy, which will see housing benefit reduced by 14 per cent for those deemed to have one spare room and by 25 per cent for those with two or more, currently takes no account of those families for whom this additional space is not a luxury but a necessity. For instance, a disabled person who suffers from disrupted sleep may be unable to share a room with their partner, likewise a disabled child with their brothers and sisters. The same applies to those recovering from an illness or an operation.

While those disabled tenants who receive overnight care from a non-residential carer will not be charged for an extra room, those who live with their carer (such as a family member) will have their housing benefit reduced. Of the 660,000 social housing tenants that will be affected, the DWP estimates that 420,000 are disabled. From April, they will be forced to pay an average of £14 a week more in rent or an extra £728 a year. As a result, many face the unpalatable choice of either falling into arrears or downsizing to a property unsuitable for their needs.

When challenged to defend the decision not to exempt the disabled from the measure, David Cameron has insisted that the most vulnerable tenants will be protected by the £50m Discretionary Housing Payments (DHP) fund. At last week's PMQs, he said:
This government always puts disabled people first and that is why we have protected disabled benefits. Specifically on the issue that he raises, there is the £50m fund to support people affected by the under-occupancy measure.
But new research published today by the National Housing Federation shows just how inadequate this support is. First, of the £50m referred to by Cameron, £20m comes from general DHP funding, which must cover a wide range of claimants struggling to pay their rent, not just those hit by the bedroom tax. Second, were the remaining £30m to be distributed equally among every claimant of Disability Living Allowance affected (229,803 in total), they would each receive just £2.51 per week, compared to the average weekly loss in housing benefit of £14. With the fund also intended to support foster families, whose children are not counted as part of the household for benefit purposes, the disabled may not even receive this paltry amount.
In a recent letter to George Osborne calling for the disabled to be exempt from the cut, the heads of seven charities, including Carers UK, Mencap and Macmillan Cancer support, cited two typical cases (see Frances Ryan's recent NS post for others).
Jean and Carl live in a two bedroom house. Carl has suffered from serious health complications for years and is now unable to work as a result of a series of operations and treatment. Jean juggles caring for her husband with a job at a local supermarket. They are unable to share a room because Carl’s condition causes very disrupted sleep and if they share Jean cannot sleep. Her shifts at work mean she frequently has to be up at 4am and she would simply be unable to do this if she could not get a good night’s sleep. They fear they will not be able to make up the shortfall in their Housing Benefit and if forced to downsize Jean is worried about her ability to do her job if she is unable to sleep properly (names changed to preserve anonymity).
Jodie has two sons Kian, aged eight and Ashton, aged seven who has Down’s Syndrome and Autism. Ashton does not sleep. He wakes through out the night and head butts the wall. Jodie has to get up and calm him several times a night. Jodie was going to be housed in a two bed house, but the social worker and the family doctor said that they needed an extra room, because of Ashton’s care needs. Ashton at times has difficult behaviour and Kian needs his own space for his health and wellbeing and for his performance at school.
It these personal stories that Labour believes could turn public opinion against the government on welfare reform. Shadow work and pensions minister Liam Byrne will launch a new party campaign against the bedroom tax in Hull today, where 4,700 tenants will be affected by the policy but where there are just 73 one and two bedroom properties available to let. Unsurprisingly, Byrne will remind voters that five days after the bedroom tax is introduced, the government will reduce the top rate of income tax from 50p to 45p, benefiting 8,000 millionaires by an average of £107,500 a year (see the recently-launched "Tory Millionaire's Day" campaign).
Coalition ministers remain confident that the public will accept the logic of the policy. Private sector tenants do not receive a "spare room subsidy" (as Tory chairman Grant Shapps has dubbed it), so why should those in social housing? In addition, they will challenge Labour to say how it would raise the £1.05bn the policy will save over the next two years (although housing experts have said savings could be limited or even non-existent as families are forced into the private sector, where rents are higher, leading to a consequent rise in the housing benefit bill). Would it cut spending on schools and hospitals instead? But the politically toxic decision to reduce taxes for the highest earners has made every spending cut that much harder to justify.

Atos Are Just Medical Mercenaries Leeching off the Vulnerable…

medical-ethics-for-dummies

John Mackintosh a so-called Manager for the WCA Process at Atos thinks his company is compassionate, this poor fellow has obviously been taking some medication which changes his perception of Compassion.

Any employee who stands up and defends this companies actions are idiots, how can this man defend the indefensible, how can he defend his company’s total lack of compassion, something which if he bothered to research he would know about, his companies appalling treatment of severely sick & disabled people is well documented for all to see.


Mr.Mackintosh said
“We run a large, highly complex, national operation, with around 1,400 doctors, nurses and physiotherapists assessing around 15,000 people each week.”
 The so-called Doctors, Nurses, Physiotherapists that are employed by Atos only do the job because it’s easy money especially If you don’t have a caring bone in your body, no ethical Doctor/Nurse/Physio would ever take employment with Atos, it’s impossible to decide a person’s ability by a system that was devised by an Insurance company to deny disabled people their rightful entitlement to benefits, it’s a complete fraud of an assessment.
Those who work for Atos are not medical professionals but medical mercenaries who’ve sold themselves to the highest bidder, lining their pockets at the expense of those who cannot defend themselves.

If it wasn’t so serious I may laugh but it is very serious indeed, Atos are trying to defend themselves by saying that it is not them who decides who get’s benefits etc, we know that but in reality the DWP continues to rubber stamp their ludicrous and fraudulent so-called medical/functionability reports, how can any report about a person’s ability to perform certain tasks be made without looking at the individuals medical problems/diseases, being able to hold a carton of milk doesn’t mean a person can work in an office, being able to use ones legs doesn’t mean you are capable of getting to work, the whole assessment process is NOT about making sure the money goes to the right people, it’s all about the political elite trying to REDEFINE DISABILITY?

The profits that Atos are making have increased 36%, sure it’s not all from assessing disabled people but a percentage of it is, the mortuaries are starting to get backed up with the victims of the persecution carried out by Atos, the smoke is billowing from the crematoria more and more, the air is being filled with the toxic excuses of a fraudulent & disreputable company who cares little about its reputation so long as it makes money, money from the deaths of innocent vulnerable people, destroying families lives in its wake.

Atos has caused more damage to society than any oil leak into the sea, when a ship leaks its oil there’s a clean up, with the Atos WCA Assessment process there’s only one outcome, death or continual reassessment by a bunch of disgusting unethical individuals…

Paul Smith 

Saturday, March 2, 2013

DWP manipulated DLA figures to justify cuts, say MPs

The government has been accused by MPs of “manipulating” its own benefit statistics in a bid to justify scrapping working-age disability living allowance (DLA).

The Department for Work and Pensions (DWP) claimed that the number of DLA claimants was increasing, but neglected to point out that working-age recipients have actually been falling.

On Monday – the same day that Channel 4 aired a Dispatches investigation into the reforms – DWP released a “statistical update”, which it said showed the number of successful claimants of DLA had risen by 15,000 between February and May 2012.

But analysis of DWP figures by Disability News Service (DNS) has shown that the rise in claimants is due to increases in the number of children and older people receiving DLA, while the number of claimants aged 16-64 actually fell by more than 1,600.

This is important because the reforms and cuts will only affect working-age claimants, with DLA for that group to be gradually replaced by the new personal independence payment (PIP) from April.

Stephen Lloyd, the disabled Liberal Democrat MP, who has previously criticised the coalition for “pandering to the Daily Mail” – after it published a misleading press release about the results of its “fitness for work” tests – said he was “extremely angry at this sleight of hand by the DWP”.

He is to write to Esther McVey, the Conservative minister for disabled people, to highlight his concerns about her department’s “massaging of the stats”.

Anne McGuire, Labour’s shadow minister for disabled people, said it was “yet another example of the DWP manipulating the figures on DLA to suit their agenda of abolishing DLA”.

She said: “I find it astonishing that it was not made clear that the number of working age applicants are falling, and can only conclude that this did not suit their agenda.

disabilitynewsservice.com/2013/03/govern...try-to-justify-cuts/

Friday, March 1, 2013

Government deliberately misrepresenting the poor, say churches


Boarded up terraced houses
Churches claim several "myths" have emerged as a result of the way information is used


The government is deliberately misusing evidence and statistics to misrepresent the plight of the poor, a report says.

The Methodist and United Reformed Churches, the Church of Scotland and the Baptist Union jointly published the The Lies We Tell Ourselves study.

Researchers said evidence had been skewed to put the blame for poverty at the door of the poor themselves.

The government said it had always made it clear that the system was failing people, not the other way around.

Complex reasons

The churches said that a number of "myths" about welfare claimants have arisen as a result of statistics being misused.

These are repeated by the media and find their way into the popular consciousness.

The myths, according to the churches, pin the blame for poverty directly on those who rely on welfare benefits while ignoring more complex reasons.

These incorrect ideas must be challenged, according to Paul Morrison from the Methodist Church.

He said: "Everybody is complicit - politicians, the media and the general public.

"This is because we have a culture which allows us to tell lies in public life."

Mr Morrison said many people preferred to believe that bad things only happen to "bad people".
The report challenged what it called several misleading ideas about welfare and poverty.

One of these related to the 2011 launch of the government's plan to tackle disruptive families, the Troubled Families programme.

Mental health

Speaking about the programme at the time, Prime Minister David Cameron referred to 120,000 families who were plagued by drug addiction, alcohol dependency and crime.

The report said families counted as "troubled" had to exhibit certain characteristics - none of which actually related to alcohol or drug addiction or criminality.

The largest shared characteristic of the families was, in fact, that the mother had mental health problems.
The report's authors also challenged the idea, repeated by Work and Pensions Secretary Iain Duncan-Smith, that in some parts of Britain there are three generations of families where nobody has ever worked.

According to Mr Morrison, the Department for Work and Pensions (DWP) has admitted that no data exists to prove this claim.

In response to the report, the DWP said there was an ongoing debate about the benefits system.
The department's reforms aimed to end the benefits trap and make it easier for those who needed help to get it.

The four churches said they would send a copy of their findings to every MP and MSP.
They have called for an honest debate about poverty, with policy being formed on the basis of clear facts.


Related Stories

BBC

Thursday, February 28, 2013

ESA appeals nightmare confirmed

Created on Tuesday, 26 February 2013 23:45

Claimants could be left without any income replacement benefit at all when challenging a decision that they are fit for work, the government has confirmed.  Once the new system of mandatory reconsiderations before appeals is introduced, employment and support allowance (ESA)claimants will lose their right to be paid the assessment rate when they first challenge a decision.

Instead, they will have to try to sign on as available for work and claim Jobseeker’s Allowance (JSA) or manage without either benefit until the reconsideration has been carried out.  Only once an appeal has been lodged will they be able to reclaim ESA.  The decision to refuse to pay ESA during the reconsideration period was confirmed by Lord Freud on 13 February, when he told the House of Lords:

“I turn now to ESA. At the moment, if someone appeals a refusal of ESA, it can continue to be paid pending the appeal being heard; this is not changing. What is changing is that there can be no appeal until there has been a mandatory reconsideration. So there will be a gap in payment. In that period-and I repeat that applications will be dealt with quickly so that this is kept to a minimum-the claimant could claim jobseeker’s allowance or universal credit. Alternative sources of funds are available. Of course, he or she may choose to wait for the outcome of the application and then, if necessary, appeal and be paid ESA at that point.”

However, there is no time-limit for how long the DWP can spend carrying out a mandatory reconsideration.  Given the ever increasing workload and ever decreasing staff numbers, the probability of reconsiderations being carried out in weeks rather than months does not seem high.

In addition, some people attempting to claim JSA may find Jobcentre Plus staff attempting to refuse to accept their claim on the grounds that, because of their health condition, they are not available for and actively seeking work.  This may be particularly the case as claimants are likely to be required to continue submitting sick notes in relation to their ESA claim whilst presenting themselves as fit for work in relation to their JSA claim.  Claimants may well find themselves  in the nightmare scenario of being found too fit to claim ESA but too sick to claim JSA.

Even the start date for the new mandatory reconsiderations for ESA is the subject of confusion.  DWP and ministerial statements refer to a start date in April for PIP mandatory reconsiderations and  October  for ESA.  The draft regulations, on the other hand, give a start date of 8th April for PIP and 29 April for ESA, JSA and universal credit mandatory reconsiderations.  We’ll keep you posted.

http://www.benefitsandwork.co.uk

Wednesday, February 27, 2013

DWP bullying of mentally ill and vulnerable has to stop

A plea from Lynn Blackmore:

“Please would people kindly sign this petition which ends 20th March.  I have tried very hard to get this to 10,000 signatures but there seems to be apathy when it comes to signing it. I feel if this we’re for a basket of pretty kittens the signatures would have been there in a week like the badger petition, yet human beings who suffer mental ill health don’t seem to count as much in the publics eye!  My son who suffers from schizophrenia, has been in a psychiatric hospital now for 31 months, yet he’s being hassled by ESA, WCA, DWP, asking him if he’s fit for work!  This is crazy, and the bullying of the mentally ill and vulnerable has to stop! All I can do as a distraught and worn out mum now, is beg you to PLEASE sign this so I at least get this to 10,000 signatures, because the Government then HAS TO AT LEAST ACKNOWLEDGE THIS PETITION!”

Here’s a link to Lynn’s petition. With PIP (Personal Independence Payments) seemingly overlooking mental illness it is vital people act. Time is running out for this petition. There are 23 days to get just over 800 people to sign, how hard can that be folks?

imagesClick here to sign

Tuesday, February 19, 2013

Unum bragged about ‘driving government thinking’ on incapacity benefit reform

An insurance company set to make huge financial gains from incapacity benefit (IB) reform bragged about “driving” the government towards those reforms, evidence obtained by Disability News Service (DNS) has revealed.

The US insurance giant Unum has repeatedly denied attempting to influence IB reform over the last two decades, despite mounting evidence that it has done so.

Unum is the largest provider of “income protection insurance” (IPI) in the UK, and tougher welfare rules – including replacing incapacity benefit with employment and support allowance (ESA) – are likely to persuade more people to take out IPI, boosting the company’s profits.

Unum even launched a major media campaign in 2011 just as the coalition began a three-year programme to reassess about 1.5 million existing IB claimants through the new, stricter test, the work capability assessment (WCA).

Now DNS has secured a copy of a Unum document on the assessment of “incapacity”, which was published in 2005.

The document was written by Michael O’Donnell, then the company’s chief medical officer and now in the same role at Atos Healthcare, which carries out WCAs on behalf of the government.
O’Donnell says in the document that Unum has “always been at the leading edge of disability assessment and management”.

He adds: “We know that our views and understanding are not yet in the mainstream of doctors’ thinking, but Government Policy is moving in the same direction, to a large extent being driven by our thinking and that of our close associates, both in the UK and overseas.”

Unum has admitted there has been widespread criticism of its past actions in the US, mainly over its refusal to pay out on large numbers of genuine insurance claims by disabled people, a record mentioned in last month’s Commons debate on Atos and the WCA.

But Unum has also faced criticism in the UK. In a parliamentary debate in 1999, MPs accused the company of refusing to pay out on valid insurance claims from disabled people who had lost their jobs due to ill-health or disability.

Unum continues to dismiss claims that it pushed the government to introduce the ESA/WCA system.

In 2011, John Letizia, Unum’s head of public affairs, told Disability News Service (DNS): “At no time have we influenced the government on the design of the reforms to the welfare state or on the level of benefits that claimants receive.”

And in the same year, at the Conservative Party conference, Unum’s chief executive, Jack McGarry, said: “We haven’t tried to influence the welfare agenda around reducing welfare or making it harder to claim. To my knowledge we have not done that.”

This week, Letizia told DNS again that Unum had not attempted to influence the government’s welfare reform agenda.

He said: “We will never ever deny that there were discussions between Unum and the previous government and there continue to be [with the coalition].”

But he added: “In all the discussions going back over the last five years on welfare reform Unum made absolutely no attempt to influence government policy on the welfare debate, on the ESA or WCA or personal independence payment or disability living allowance, in setting the government agenda.”

After DNS shared the document with Letizia, he declined to comment further.

Mo Stewart, the disabled activist who has done most to highlight concerns about Unum, said the new evidence was “very significant”, and called for an independent inquiry into the role of the company in influencing UK welfare reform, particularly when it had such a “disturbing past history”.

She said: “This entire situation confirms the dangers of a government that confuses its priorities, and places the welfare budget as a much higher priority than the needs of its own chronically sick and disabled people.”

She added: “The WCA is a replica of the assessment system used by Unum to resist funding insurance claimants.

“It is a bogus, dangerous assessment and, with this evidence, it is now time that this DWP medical tyranny was ended.”

A DWP spokesman said: “The WCA was designed from the outset with the involvement of a wide range of experts and disability representative groups and has been subject to rigorous independent review.”

14 February 2013

Disability News Service

Wednesday, February 6, 2013

Welfare reform maze leaving claimants ‘in limbo’

THOUSANDS of vulnerable claimants are losing out on benefits because GPs are not filling in forms correctly, Scotland on Sunday has learned.

The massive reform process – currently reassessing the sickness benefit claims of thousands of people in Scotland and the UK – has already attracted widespread controversy, with some claiming they are being forced to look for jobs when they cannot work.

New details emerging suggest that a dysfunctional system is to blame, with benefits being wrongly withdrawn purely because forms have not been completed.

Atos, the company supervising the assessments, has suggested that thousands of people are being called in for a review of their benefits because GPs have not sent back forms setting out their medical history as requested. If they had, their benefits might have been left unaltered.

Critics of the government’s welfare reform programme have told MSPs that the welfare system is “broken” and have called for a better approach to helping people on benefits, who are missing out because of an overly complex system.

There is also evidence that when people appeal the loss of their benefits, some GPs are charging up to £100 for a medical report because it falls outside their contract.

There are also accusations that Atos, acting on behalf of the Department for Work and Pensions, has failed to engage properly with GPs, leading to erroneous decisions being made. Others claim the views of medical professionals with knowledge of people’s cases – such as psychiatrists and specialist staff – are not being considered before claimants are assessed.

The row revolves around Britain’s 1.5 million claimants of incapacity benefit, who are having their claims reassessed as the UK government seeks to trim the welfare budget. Figures last week showed that a third are being adjudged capable of working, while a further 41 per cent have been deemed too unwell but told to consider a return to the labour market at a later date.

Evidence presented to Holyrood’s welfare reform committee has now pointed out a eries of bureaucratic errors in the process. It is understood that when considering a person’s benefits eligibility, Atos asks for GP reports in 15 per cent of cases as it seeks evidence on whether to allow the benefit to continue. MSPs have been told that, in as many as half of these cases, requests do not get answered.

Source; Scotsman

Monday, February 4, 2013

Lords to debate the PACE Study | Wednesday, 6 February 2013

A short, hour-long debate on the controversial PACE Study has been scheduled to take place in the House of Lords Grand Committee Room next Wednesday (6 February).

The Countess of Mar will ask Her Majesty’s Government what assessment they have made of the effects of the PACE trial (Pacing, graded Activity and Cognitive behaviour therapy: a randomised Evaluation) on provision of health and social care and welfare benefits for people with chronic fatigue syndrome/myalgic encephalomyelitis.

The Countess is founder-chairman of the Forward ME Group of ME organisations that meets regularly at the House of Lords.

Saturday, January 19, 2013

Is Parliament fit for purpose? [Michael Meacher MP]

" The evil is not Atos...the real evil is the DWP...and the Ministerial instructions that set up this system...  It’s the system itself we’ve now got to destroy."


A month ago the Government was defeated in a vote on the floor of the House of Commons on a very important issue – the question of the level of the EU budget.    The Government whips strained every muscle they could to avoid defeat, but having been decisively defeated, the Government simply ignored the vote.   Two days ago a similar event occurred.   In the debate on the Atos Healthcare treatment of  disabled people not a single MP spoke in defence of the Government’s position and the Minister made a very poor speech in defence of the indefensible.   One senior Tory MP, Charles Walker, now chair of the Procedure Select Committee, solemnly pronounced that “Atos is now so discredited that we should park it on one side and go off again in a different direction”.   But having been unanimously overturned, will the Government change course?   I said in my concluding remarks at the end of the debate that this issue has now become a test of the accountability of the Government to the House of Commons.   It has, and we are not going to let go.

There’s another reason why this is so important.   Rarely have I known a debate in the House of such passion – poignant, focused, always well-evidenced – yet perhaps some of it was not as well directed as it should be.   What did not come out of the debate as strongly as it should have was that, dreadful as the things done by Atos are, they are not ultimately in control.   It’s not Atos’ fault that there are no recording machines, DWP blocked them.   The arbitrary descriptors – sending cancer patients to the Jobcentre, insisting you must be blind and deaf to qualify, as well as so many other cruel demands – were all designed by the DWP.   The one year limit was laid down by DWP.   The targets that they call norms, that too is a DWP device.   Even the inaccessible buildings are DWP buildings, they’re not Atos properties.

One other piece of evidence is clinching.   When Atos work for other employers like the Royal Mail or the NHS, their decisions about unfitness for work are wholly different.   That points ineluctably to the real truth, as I said at the end of the debate, that DWP are quite ready to accept, even require, this inhumanity if it is the only means to get 1.6 million disabled persons off Incapacity Benefit.    The evil is not Atos – I make no excuse for them whatsoever since they could, and certainly should, walk away from so brutal and dehumanising a contract – but the real evil is the DWP (and no doubt the Treasury behind them) and the Ministerial instructions that set up this system – the descriptors, the regulations, the guidance, and all the rest.   In fact in Kettering Atos have implemented all Harrington’s proposals and the accuracy of assessment is almost 100%, but it means only doing 4 assessments a day and DWP insists on 11.

We must be careful.    Getting rid of Atos would seem a triumph, but there’s always a private company greedy enough to step into the breach where contracts like £110 millions are involved.   Would G4S or Capita be a jot better if the underlying system and the DWP/Treasury instructions remained the same?   It’s the system itself we’ve now got to destroy.

Michael Meacher MP

Wednesday, January 16, 2013

When big business dabbles with welfare; a cautionary tale

unum

“Jack Gilligan, who was the Democratic governor of Ohio… said ‘You know there will never be democracy in America when big business can buy both parties and expect a pay-off, whichever one wins. And you know, a touch of that may possibly have spread in this direction.” Tony Benn.

I have been researching the relationship between US insurance giant (and lawbreaker) Unum and successive UK governments - Conservative, New Labour and Coalition – and the minimal research I have managed so far tells me that, if there’s one thing the Labour Party needs to do to ensure its electability in 2015, that thing is the expulsion of Unum and all private insurance firms, their subsidiaries, partner companies, and people who have worked with or for them, from any position of influence. Kick them right out!

Any government that fraternises with these vampires puts corporate profits above the well-being of its citizens. That is clear from what I have read. I want to go into certain aspects in detail, but before that, you deserve to know the details, so I’ve written a little story for you:

Once upon a time, a big insurance company had a little problem. It had been making money hand-over-fist by investing people’s premiums in high-interest portfolios, but interest rates were falling and new kinds of ‘subjective illness’ had arisen, for which medical science was not prepared – ‘chronic pain’, ‘chronic fatigue syndrome’, fibromyalgia, multiple sclerosis, Lyme disease.

The solution devised by the bosses was to reduce the number of successful claims it paid out, by aggressively disputing whether the claimant was ill. So the company skewed its medical examinations to its own favour by questioning illnesses that were “self-reported”, labelling some disabling conditions as “psychological”, and playing up the “subjective” nature of “mental” and “nervous” claims.

“Sickness is temporary,” they said. “Illness is a behaviour – all the things that people say and do that express and communicate their feelings of being unwell. The degree of this behaviour is dependent on the attitudes and beliefs of the individual, as well as the social context and culture. Illness is a personal choice.” In other words: “It’s all in the mind; these people are fit to work”.

Around the same time, a small country had a big problem with people claiming out-of-work benefit because they were ill. This was not a problem because they were lying about being ill – fraud amounted to less than one per cent of claims. Nor was it a problem because too many people were claiming – benefit levels were among the lowest of any countries nearby, and claims were on a par with those other countries.

No, the problem was that the man running the system, whose name was Peter**, wanted to make money out of it.

So he hired the boss of the big insurance company, whose name was John***, and asked him to help out. John said, “We have a great test that you can use! Instead of asking whether someone can do their job, you assess their general capacity to work, with a series of – we call them – descriptors. One could say the person ‘Is unable to cope with changes in the daily routine’, ‘Is frightened to go out alone’. Then the results get passed on to different people – adjudication officers – who judge whether they deserve your benefit. But the clever bit is that these officers aren’t doctors – the customer might be saying they’re sick but medical evidence has nothing to do with what the test is about! We’ll train your adjudicators – for a price. We’ve even got a sexy name for the test: It’s bollocks!”*

Off went Peter to try it and, lo and behold! The rise in claimants came to a halt, as if by magic. But it wasn’t magic. It was bollocks.

Meanwhile, the insurance company was making out like a bandit. Not only was it now at the heart of the small country’s government, it was able to make money from the claimants as well. Before the new rules came into effect, it advertised for customers, saying the new system meant “if you fall ill and have to rely on state incapacity benefit, you could be in serious trouble!”

Before long, the big insurance company found it was even bigger, with a quarter of all its post-tax income being paid by people in the small country.

Meanwhile, back at home, people had started to complain about the big company. It was a big, NASTY company, they said, because it had forced them to accept less when they claimed than their policies offered. The government there found that the big company had relied too much on in-house professionals; had constructed doctors’ or examination reports unfairly, for its own benefit; had failed to evaluate claimants’ conditions in their totality; and had placed an inordinate burden on claimants to justify why they should receive the benefits for which they had paid. Many claims were found to need re-examination.

That did not make a scrap of difference to the people running the sickness benefit system in the small country that had asked for the big nasty insurance company’s help. An election had happened and Peter had been asked to leave, but the new people in charge, Frank**** and Tony*****, were keen to capitalise on what had gone before and transform their welfare system into a new marketplace – a source of revenue, profitability and economic growth.

With help from the big nasty insurance company, they decided that the solution was not to cure the sick – or even to prevent their sickness in the first place – but to convince them that work is therapeutic, aids recovery and is the best form of rehabilitation. In other words, bollocks*. This way, with the help of the big nasty company’s bollocks* tests and adjudicators who based their decisions on bollocks*, they could say the problem was with the person who had the illness. Their behaviour and beliefs became the focus of the government’s moral judgement and action. If they did not change their ways, then sanctions would be used as a “motivational tool” – and people would be starved back into work.

And that, dear child, has continued to this very day! People claiming sickness or disability benefits in the small country, which is called the United Kingdom, have to take a test in which medical evidence plays a tiny role, run by people who are not doctors and judged by people who are not doctors. Many of these decisions have been found to be unfair, and have often been found to have failed to evaluate claimants’ conditions in their totality – which is why people with terminal cancer have been found fit for work. Many claims have been found to need re-examination.

You can see the hand of the big nasty insurance company at work, can’t you!

That is because the big nasty insurance company, which is called Unum, has been at the heart of the small country’s government ever since it was first invited in. And they intend to live happily ever after, at the public’s expense.

“A lot of people think that disabled people don’t have sex, but this is not true, because the government are screwing us hard.” Francesca Martinez, The News Quiz, BBC Radio 4, January 11, 2013.

*I should apologise for the fault in my computer. Every time I try to type – I’ll just cut and paste it in here – “the biopsychosocial model” or any combination of those words, it comes out “bollocks”. Sorry!

**Peter Lilley
***John LoCascio
****Frank Field
*****Tony Blair


Vox Political

ATOS Welfare Debate January 17th 2013

THE ATOS HEALTHCARE DEBATE

A briefing for the HOC debate to be held on 17th January 2013

CONSIDER:

Atos Healthcare, Unum Insurance, a Knighthood,
a bogus assessment system copied from the US insurance industry and a very lucrative IT contract for the Olympic Games:

Executive Summary:

The Department for Work & Pensions (DWP) are responsible for the disability benefits paid to chronically sick and/or disabled adults considered to be too ill or disabled to seek employment.

“Expenditure on disability payments has risen from the equivalent of £4.7 billion in 1972/73 to £14.0 billion in 2010/11.

The number of claimants on invalidity and sickness benefits has risen from 1 million to 2.4 million. Since the 1990s the number of new Incapacity Benefit (IB) claims has remained relatively static. However, the number of new claims exceeds the number of people leaving to return to work, leading to a net increase.

The DWP argues that people are becoming “trapped” on benefits, which is bad for claimants’ economic, mental, physical and social well-being.

Successive UK governments have been planning a reform of the welfare state since 1992. In the past, chronically sick and/or disabled people were awarded Incapacity Benefit (IB), often for life, without the need for regular medical reassessment. This was due to their condition being permanent and was allocated using General Practitioners (GP) as the medical expert opinion used to award the benefit.

The government have now introduced the Employment Support Allowance (ESA) to replace IB.

To claim or to retain this benefit, claimants are required not only to endure the Work Capability Assessment (WCA), as exclusively conducted by Atos Healthcare (AH), but are required to have repeated WCA tests, often for conditions that are permanent.

This has removed financial security from the disabled community and has produced
disturbing evidence of a seriously flawed assessment
system. The under qualified DWP Decision Makers, by their own admission, fail to comprehend detailed medical terminology as provided in medical evidence offered by GPs and Consultants. Atos Healthcare are also the exclusive contractor used to assess disabled claimants for access to Disability Living Allowance (DLA) which is not dependent upon employment.

1. ATOS ORIGIN are an IT corporate giant with no previous experience in
healthcare prior to being awarded the exclusive government contract for the ‘medical assessment’ of all recipients of long term sickness benefit, disability benefit and War Pensions – which is NOT a benefit.

2. The IT company formed ATOS ORIGIN MEDICAL SERVICES, more commonly
known as ATOS HEALTHCARE (AH), and the exclusive government contract with AH costs the Treasury a minimum of £110million per annum.

3. The ‘medical assessment’ as conducted by AH is
known as the Work Capability Assessment (WCA). The WCA, as introduced by the previous Labour government, consists of a formal face-to-face interview with an AH staff member to provide answers to a computer questionnaire at assessment centres across the UK. Most assessment centres are without local disability parking facilities and many fail to provide disability access to the building. It remains unclear how wheelchair users are expected to access a building that fails to provide wheelchair access.

4. Unum Insurance – previously known as Unum Provident Insurance are a
US corporate insurance giant specialising in disability insurance and have a diabolical reputation. Unum Insurance (UNUM) use the highly discredited Bio-Psycho-Social (BPS) model of disability assessment and have 25 million clients in the US. Appointed as ‘government advisers’, UNUM are identified as the 2nd worst insurance company in the USA.

5. AH use the same highly discredited BPS model of disability
assessment, hence the many and growing numbers of genuine chronically sick and/or disabled people who fail the WCA assessment. Benefit is removed causing needless anxiety, distress and financial hardship.

(1)  Assessing Capacity for Work: Houses of Parliament, Parliamentary Office of Science Technology POSTNOTE 413  July 2012:
www.parliament.uk/briefing-papers/POST-PN-413.pdf

(2)  Welfare Reform – Redress for the disabled:
http://blacktrianglecampaign.org/2012/09/08/dwpunumatos-scandal-welfare-reform-redress-for-disabled-people-report-by-mo-stewart-wraf-rtd/

(3)  The Ten Worst Insurance Companies in America – the American Association for JUSTICE:
http://www.justice.org/docs/TenWorstInsuranceCompanies.pdf

6. Due to the WCA causing such anxiety and distress to those who must
deal with a chronic health condition and/or a permanent, profound disability, a multitude of disability support groups have been established online. Black Triangle, Spartacus, Disabled People Against Cuts (DPAC), DLA Help Group and the Atos Victims Support Group are the principal groups, but there are many others. The UK Disabled People’s Council are gaining influence. Spartacus is the most influential and have produced a number of distinguished and detailed research reports. The support groups have welcomed and published my previous research reports.

7. Professor Sir Mansel Aylward recently received a
Knighthood for “services to disability assessment”. This has caused outrage amongst disability support group members. The Professor was the SMO at DSS London from ’88-’90, the Director of medical policy at the Benefits Agency from ’91-95 and DWP (formerly DSS) Chief Medical Officer (CMO) from ’95-2005.  He was in post when UNUM were invited to be ‘government advisers,’ despite UNUM having a notorious reputation for ‘disability denial practice’ in the US over many years.  It was Professor Aylward who supported the transformation to the DWP ‘medical assessment’ for all claimants of long term sickness benefit, using the highly discredited BPS model of assessment.

8. The BPS model of disability: The Bio-Psycho-Social(BPS) model of
disability assessment has no medical credibility and is the invention of the insurance industry.(5) The highly discredited BPS model of disability is actively promoted by Aylward, who has had a relationship with Unum Insurance for a large part of his career, who stepped down from the DWP to become the Director of the Centre for Psychosocial Research, initially funded by Unum Insurance for 6 years, and who remains a Director of the Health Claims Bureau.

9. Professor Sir Mansel Aylward seems to ‘change his tune’
depending on his audience. When met with activists following a conference last September, the Professor made certain claims, including the fact that the BPS model of disability assessment was “…unsatisfactory because it no longer addresses the real needs of disabled people.” This man has built his career promoting the BPS model and gives lectures around the world yet suddenly claims to have changed his mind.

10. Academic Gill Thorburn had a detailed response to the Professor’s unexpected claims.

11. UNUM Insurance had planned to swamp the UK market
with blanket marketing once the British public had been left in no doubt that welfare support was not only being reformed but disintegrated. UNUM began their long awaited mass TV marketing, using the reduced welfare provision to promote Income Protection Insurance.(IPI) This was reported to the Financial Services Authority (FSA) by disability activists and the FSA responded and instructed UNUM to stop the TV adverts as they were deemed to be benefitting from ‘insider knowledge’ having been government advisers on the subject.

12. UNUM stopped the IPI adverts on prime time main TV channels
and began advertising their BACK-UP PLAN, on the less popular ITV channels, promoting a system of insurance to be funded by direct payments from wages and as equally discredited in the US as are the IPI policies from this company. It is not known if the FSA also stopped these additional adverts, for a different insurance system, but they have been removed from TV screens.

13. According to a letter from the Manager of the
DWP Commercial Management of Medical Services to a claimant, the Atos Healthcare contract has never been audited.

14. Despite claims that the award of the lucrative IT
contract for the Olympic Games was following ‘rigorous’ investigation, it was a foregone conclusion that ATOS ORIGIN would be awarded thecontract.

(4) Welfare Reform – Redress for the disabled – Mo Stewart 13.07.2012
http://blacktrianglecampaign.org/2012/09/08/dwpunumatos-scandal-welfare-reform-redress-for-disabled-people-report-by-mo-stewart-wraf-rtd/

(5)  The Ten Worst Insurance Companies in America: the American Association for JUSTICE:
http://www.justice.org/docs/TenWorstInsuranceCompanies.pdf

(6) Prof Sir Mansel Aylward, CB:
http://www.debretts.com/people/biographies/browse/a/25041/Mansel+AYLWARD.aspx

(7) A Tale of Two Models:
http://www.leeds.ac.uk/disability-studies/archiveuk/jolly/A%20Tale%20of%20two%20Models%20Leeds1.pdf

(8) Memorandum on Disability Insurance:
http://www.whywaitforever.com/dwpatosmemodisins.html

(9) UNUM/DWP/ATOS SCANDAL – Transcript of meeting of Prof Aylward with Black Triangle and DPAC:
http://blacktrianglecampaign.org/2012/09/15/unumdwpatos-scandal-transcript-prof-sir-mansel-aylward-defends-his-record-makes-pledge-whenconfronted-by-black-triangle-and-dpac-at-ifdm2012/

(10) A response to Professor Aylward’s statement to Black Triangle & DPAC, 11th Sept 2012:
https://dl.dropbox.com/u/32109159/Aylward/ResponseToAylward.pdf

(11) Private Members’ Debate:
http://www.parliamentlive.tv/Main/Player.aspx?meetingId=11307&st=10:58:30

(12) Letter from DWP CMMS:
http://www.whywaitforever.com/dwpatosletters.html#DWP20100909F – see response to question 103

Source

Thursday, October 18, 2012

Professor Wessely: Knocking the Docs & Overstepping the Mark

I feel that my last post ended on a somewhat cryptic note  regarding Professor Wessely, and that I need to support the claim I made about the  undermining of physical medical authority within his ‘doctrine’. This I feel I have previously done to an certain degree with regard to Professor Aylward and his colleagues (here and here), though the potential certainly exists for more to be highlighted.

An insight into what could be termed the ‘under-the-radar‘ approach to undermining the integrity of medical personnel, such as GPs, is provided by Professor Wessely’s article for Unum’s Annual Chief Medical Officer’s Report 2007 entitled “Why and When do Doctors Collude With Patients?” (The CMO for this publication was Michael O’Donnell, now occupying the same role with Atos Healthcare.)

Subtle But Significant

This notion may seem to be introduced with apparent goodwill, even humour, but the important fact is that it is introduced at all. The question should always be asked about corporately financed material “Who is set to benefit from the dissemination of these ideas?”. Is there anything to gain on the part of the Insurance firm Unum who produced the report? – Such as carving a first chink in the hitherto resilient armour of the authority of physical medicine, perhaps. This, by suggesting that doctors can be psychologically ‘vulnerable’ to forms of ‘collusion’ with those in their care in ways which might work against the patient’s welfare.
Might it not in fact be an attempt to first, construct such a thing as this type of ‘psychological failing‘ of a doctor, and second, draw it into the classification of ‘iatrogenesis‘, a term historically limited to the adverse effects on patients of drugs, medical error, or negligence through decisions taken by medical personnel. Note should be taken of Professor Wessely’s reference to the naivety of  ‘ethically pure’ young doctors, new to practice, who will come to the realisation that “in real life things are not neat and simple, but grey and ambiguous”, ultimately, presumably, succumbing to this ‘necessary collusion’. Some of the reasons for colluding that Wessely lists give anything but a favourable impression of our medical practioners, including as it does such things as  financial reward, lack of time and fear of complaint.

Poor NHS. Also deluded.

Just prior to introducing Professor Wessely’s article Michael O’Donnell bemoans the way that “our NHS managers [are] fixated on providing those treatments which can be measured” such as operations and injections. As opposed perhaps to psychological interventions which rest solely on, and the success of which is evaluated only by, certain ‘experts’ in that field. He then states that “until return to work is included as the objective and final measure of success, it seems likely that the NHS will continue to miss the point.” This is of course an ‘objective’ perspective, and nothing whatsoever to do with the fact that it serves insurers such as Unum’s best interests (and saves them money) to get the sick back to work.

Wessely’s ‘Previous’

If what I’m claiming seems a little exaggerated, or ‘conspiracy theory-ish’ perhaps you should also take a look at this paper by Professor Wessely from 2003. The main thrust of of which is that doctors who accept the possibility that their patients suffering from (ahem) ‘Medically Unexplained Symptoms’ (MUS) may actually be physically ill are in danger of committing an ‘iatrogenic’ offence against them. He does this by arguing that patients with ‘MUS’ conditions (an important and expensive group he alleges) are in effect made worse by doctors taking their illnesses seriously and organising physical investigations and treatments. There are, Wessely concludes, “points within the doctor-patient encounter where MUS may be iatrogenically maintained“. In simple terms, doctors need to stop ‘colluding’ with these patients because it is doing them harm.

Note: Professor Wessely’s list of MUS illnesses in the paper (detailed below) correlates very closely with those listed by fellow psychiatrist Dr Christopher Bass at the 2004 Atos Conference referenced in my earlier post. (Though he omits chronic back pain in favour of irritable bowel syndrome)
Non-cardiac chest pain
Fibromyalgia
Chronic fatigue syndrome
Repetitive strain injury
Caution: Unbridled Arrogance Ahead. 

An unexpected  interjection to the article under the sub-heading ‘Social’ is yet more evidence of just how entitled proponents of the Biopsychosocial model perceive themselves to be in stepping out of their own field and usurping theories from Sociology to twist into their arguments. Aylward from his ‘Medical’ expertise, and Wessely from Psychiatry. It is very telling indeed that there are no qualifed Sociologists involved in the Biopsychosocial lobby. A small matter of ethics, perhaps.

Wessely’s A Sociologist Now?

In this instance Wessely attempts to appropriate Ivan Illich’s notion of ‘Social Iatrogenesis and ‘invent’ his own version for his own purposes.

Illich explains the meaning of his term as referring to the “impairments to health that are due precisely to those socio-economic transformations which have been made attractive, possible, or necessary by the institutional shape health care has taken“.  Note the use of the word ‘institutional’ here.

Illich’s main concern is that autonomy has been removed from the people, and he speaks about the danger of ‘radical monopolies’ such as is expressed in the idea that “When cities are built around vehicles, they devalue human feet“.

Illich asserts that “Ordinary monopolies corner the market; radical monopolies disable people from doing or making things on their own”. Disregarding this core idea, Wessely feels entitled to put his own spin on ‘Social Iatrogenesis’. Describing it as “a term for illness caused or prolonged by wider sociopolitical inputs” he uses it to discredit ‘Patient Support Groups, no less! It would be quite one thing were he a qualified Sociologist to make that assertion, and accordingly be ethically required to back it up with a full argument as to why that could be a reasonable (though inexplicably contradictory) interpretation of Illich’s theory. It is quite an extraordinary presumption to appropriate that theory towards the opposite aim of its originator.  Patient Support Groups are nothing if not an attempt to restore a measure of  autonomy to ‘the people’ within what has become an ever more  bureaucratised, institutionalised healthcare system.  This is nothing short of  abominable arrogance on Wessely’s part, but oh so very symptomatic of this group of ‘experts’ including Aylward et al.

Could He Possibly Be More Wrong?

Wessely just couldn’t be more wrong in citing Illich in this context, when the latter complains that the spread of medicine “turns mutual care and self-medication into misdemeanors or felonies”. Please compare against Wessely’s rubbishing in the Unum Report of any steps that that an individual may take outside of traditional medicine to ‘self-medicate’. These potential treatments he disparages as ‘”cod-immunology [mixed with] pseudo radiation science interspersed with New Age homilies” directing us towards that reknowed ‘quack-busting’ site ‘BadScience.com’. Hardly comments or sentiments in line with Illich’s philosophy is it? No, it’s quite the opposite. Perhaps Professor needs to sign up for a beginner’s course in Sociology, or better still refrain from playing with concepts that he doesn’t understand.

I’ll leave the final word to Illich on “nosology” (the system of classification of diseases, which he notes “changes with history”)
 In our society nosology is almost totally medicalized; ill-health that is not labeled by the physician is written off either as malingering or as illusion.
Oh deary me, Professor Wessely, oh deary me…

Source