A helpful someone has pulled out all sorts of useful direct quotes from
the so-called service delivery method statement that Capita has with Barnet
council. Am posting a few of those quotes here to give everyone a feel for
the pride this company has in its lobbying powers at government level…
This is how private companies operate and this will give you a little insight into their reach.
These are the people who are eyeing up the NHS as we speak.
———————————-
“We have relationships with senior officials in Government who we can engage with on behalf of Barnet and bring to the Borough to see the transformation that the Authority has delivered.” (Page 118 of 135 Transformation Method Statement 4th March 2013 Commercial in Confidence)
“We also commit to seeking out opportunities at key conferences such as LGA and SOLACE and supporting the Borough in attending these conferences as speakers to promote the name of Barnet as an exemplar council and innovator in service provision.”(Page 117 of 135 Transformation Method Statement 4th March 2013 Commercial in Confidence)
“We sit on the Public Services Strategy Board, Whitehall & Industry Group, reform, policy exchange, intellect, Localis and a research and data partnership with Dods.” (Page 116 of 135 Transformation Method Statement 4th March 2013 Commercial in Confidence)
“In this role we worked directly with Francis Maude’s team and the Efficiency Reform group (ERG) to develop various initiatives that improved quality and saved money for Central Government,” (Page 116 of 135 Transformation Method Statement 4th March 2013 Commercial in Confidence)
“We also have frequent meetings with the cabinet office at official level, and occasional meetings at ministerial level.” (Page 116 of 135 Transformation Method Statement 4th March 2013 Commercial in Confidence)
“We will provide Barnet and its key partners the opportunity to communicate the success of the One Barnet programme and therefore secure attendance for Authority staff at these events alongside speakers from the Authority.” (Page 115 of 135 Transformation Method Statement 4th March 2013 Commercial in Confidence)
“Our speakers are drawn from the leading industry professionals, and recent Local Government and Communities speakers have included: Andrew Travers, Deputy Chief Executive, London Borough of Barnet; Graham Burgess, Chief Executive Blackburn with Darwen Borough Council and NHS; Gavin Jones, Chief Executive, Swindon Borough Council; Derrick Anderson, Chief Executive, Lambeth Council and Sean Harris, Chief Executive Bolton Council.” (Page 115 of 135 Transformation Method Statement 4th March 2013 Commercial in Confidence)
“In the three months from November 2012 – January 2013 inclusive, Capita Conferences will hold 54 government conferences.”(Page 115 of 135 Transformation Method Statement 4th March 2013 Commercial in Confidence).
“We hold meetings and events with government representatives on a daily basis” (Page 114 of 135 Transformation Method Statement 4th March 2013 Commercial in Confidence)
“We are well engaged with policy officials, special advisers and ministers in a number of key departments and hold regular discussions with them. We also have good relationships with a number of key influencers, such as think tanks (e.g. reform, policy exchange, Localis) and consultancies.” (Page 110 of 135 Transformation Method Statement 4th March 2013 Commercial in Confidence)
“We also benefit from the regular involvement of our Executive Directors, Group Board Directors and expertise of ex-employees from key Central Government Departments, advisors and Think Tanks. These include Department for Communities and Local Government (DCLG), Ministry of Justice (MoJ), Department for Work and Pensions (DWP), Department of Health (DH), Ministry of Defence (MoD), Policy Exchange, Localis and the Technology Strategy Board.” (Page 109 of 135 Transformation Method Statement 4th March 2013 Commercial in Confidence)
“The Public sector represents 50% of Capita’s business. Within this, Central Government is one of Capita’s core markets: we generate around £300m revenue per year from the sector, or 10% of our overall business. As a consequence we bring detailed knowledge of many of the departments and arms-length bodies that present big opportunities and risks, in terms of changing policy to Barnet, such as Department for Work and Pensions (DWP), Business Innovation & Skills (BIS), Department of Energy & Climate Change (DECC) and Ministry of Justice (MoJ).” (Page 109 of 135 Transformation Method Statement 4th March 2013 Commercial in Confidence)
“At Capita, we have been thinking beyond the short-term to the types of authorities that will emerge after necessary spending reductions have been made.”……“We will work with the Council to help them shape the transformation journey to deliver their vision to become a Commissioning Council.”(Page 86 of 135 Transformation Method Statement 4th March 2013 Commercial in Confidence)
“Capita approaches consultation on change, including consultation on potential redundancy, with an open and positive mindset. We believe that through frank consultation and discussion within the consultation process we can explore ways to mitigate the risk of redundancies having to be effected.” (Page 45 of 135,Transformation Method Statement,4th March 2013,Commercial in Confidence).
Cute. Sounds like a great little earner.
Update via @1000cuts – check out this upcoming Capita conference on collecting rent arrears from social housing tenants:
“As the Government enacts its welfare reform programme, effective income collection is more important than ever. Capita’s National Rent Arrears Conference is ideally timed, bringing together key stakeholders from the social housing sector to share successful methods of income maximisation and rent arrears prevention.
Over the course of this year, Universal Credit, the under-occupancy penalty and the benefit cap are being introduced. As a result of these changes, rent arrears are expected to rise in 2013. This conference provides expert guidance on how the social housing sector can overcome this unique combination of challenges and counteract falling rental incomes.”
How to squeeze the last few pennies out of social housing tenants. Charming. Just charming.
And as @ChiDeltaWithNOR has just pointed out on twitter, one of the speakers at the conference is from First Ark – parent company of the Knowsley Housing Trust. The Knowsley Housing Trust is already… involved in rent arrears – it is sending out eviction threats and telling people that social services will be advised if people with children are in that situation…a threat people have read as “pay your bedroom tax, or we’ll take your kids,” as well they might. Very nasty indeed. Interesting that a speaker from that trust will appear at a Capita conference to hand out advice on pursuing social housing tenants for rent.
This is how private companies operate and this will give you a little insight into their reach.
These are the people who are eyeing up the NHS as we speak.
———————————-
“We have relationships with senior officials in Government who we can engage with on behalf of Barnet and bring to the Borough to see the transformation that the Authority has delivered.” (Page 118 of 135 Transformation Method Statement 4th March 2013 Commercial in Confidence)
“We also commit to seeking out opportunities at key conferences such as LGA and SOLACE and supporting the Borough in attending these conferences as speakers to promote the name of Barnet as an exemplar council and innovator in service provision.”(Page 117 of 135 Transformation Method Statement 4th March 2013 Commercial in Confidence)
“We sit on the Public Services Strategy Board, Whitehall & Industry Group, reform, policy exchange, intellect, Localis and a research and data partnership with Dods.” (Page 116 of 135 Transformation Method Statement 4th March 2013 Commercial in Confidence)
“In this role we worked directly with Francis Maude’s team and the Efficiency Reform group (ERG) to develop various initiatives that improved quality and saved money for Central Government,” (Page 116 of 135 Transformation Method Statement 4th March 2013 Commercial in Confidence)
“We also have frequent meetings with the cabinet office at official level, and occasional meetings at ministerial level.” (Page 116 of 135 Transformation Method Statement 4th March 2013 Commercial in Confidence)
“We will provide Barnet and its key partners the opportunity to communicate the success of the One Barnet programme and therefore secure attendance for Authority staff at these events alongside speakers from the Authority.” (Page 115 of 135 Transformation Method Statement 4th March 2013 Commercial in Confidence)
“Our speakers are drawn from the leading industry professionals, and recent Local Government and Communities speakers have included: Andrew Travers, Deputy Chief Executive, London Borough of Barnet; Graham Burgess, Chief Executive Blackburn with Darwen Borough Council and NHS; Gavin Jones, Chief Executive, Swindon Borough Council; Derrick Anderson, Chief Executive, Lambeth Council and Sean Harris, Chief Executive Bolton Council.” (Page 115 of 135 Transformation Method Statement 4th March 2013 Commercial in Confidence)
“In the three months from November 2012 – January 2013 inclusive, Capita Conferences will hold 54 government conferences.”(Page 115 of 135 Transformation Method Statement 4th March 2013 Commercial in Confidence).
“We hold meetings and events with government representatives on a daily basis” (Page 114 of 135 Transformation Method Statement 4th March 2013 Commercial in Confidence)
“We are well engaged with policy officials, special advisers and ministers in a number of key departments and hold regular discussions with them. We also have good relationships with a number of key influencers, such as think tanks (e.g. reform, policy exchange, Localis) and consultancies.” (Page 110 of 135 Transformation Method Statement 4th March 2013 Commercial in Confidence)
“We also benefit from the regular involvement of our Executive Directors, Group Board Directors and expertise of ex-employees from key Central Government Departments, advisors and Think Tanks. These include Department for Communities and Local Government (DCLG), Ministry of Justice (MoJ), Department for Work and Pensions (DWP), Department of Health (DH), Ministry of Defence (MoD), Policy Exchange, Localis and the Technology Strategy Board.” (Page 109 of 135 Transformation Method Statement 4th March 2013 Commercial in Confidence)
“The Public sector represents 50% of Capita’s business. Within this, Central Government is one of Capita’s core markets: we generate around £300m revenue per year from the sector, or 10% of our overall business. As a consequence we bring detailed knowledge of many of the departments and arms-length bodies that present big opportunities and risks, in terms of changing policy to Barnet, such as Department for Work and Pensions (DWP), Business Innovation & Skills (BIS), Department of Energy & Climate Change (DECC) and Ministry of Justice (MoJ).” (Page 109 of 135 Transformation Method Statement 4th March 2013 Commercial in Confidence)
“At Capita, we have been thinking beyond the short-term to the types of authorities that will emerge after necessary spending reductions have been made.”……“We will work with the Council to help them shape the transformation journey to deliver their vision to become a Commissioning Council.”(Page 86 of 135 Transformation Method Statement 4th March 2013 Commercial in Confidence)
“Capita approaches consultation on change, including consultation on potential redundancy, with an open and positive mindset. We believe that through frank consultation and discussion within the consultation process we can explore ways to mitigate the risk of redundancies having to be effected.” (Page 45 of 135,Transformation Method Statement,4th March 2013,Commercial in Confidence).
Cute. Sounds like a great little earner.
Update via @1000cuts – check out this upcoming Capita conference on collecting rent arrears from social housing tenants:
“As the Government enacts its welfare reform programme, effective income collection is more important than ever. Capita’s National Rent Arrears Conference is ideally timed, bringing together key stakeholders from the social housing sector to share successful methods of income maximisation and rent arrears prevention.
Over the course of this year, Universal Credit, the under-occupancy penalty and the benefit cap are being introduced. As a result of these changes, rent arrears are expected to rise in 2013. This conference provides expert guidance on how the social housing sector can overcome this unique combination of challenges and counteract falling rental incomes.”
How to squeeze the last few pennies out of social housing tenants. Charming. Just charming.
And as @ChiDeltaWithNOR has just pointed out on twitter, one of the speakers at the conference is from First Ark – parent company of the Knowsley Housing Trust. The Knowsley Housing Trust is already… involved in rent arrears – it is sending out eviction threats and telling people that social services will be advised if people with children are in that situation…a threat people have read as “pay your bedroom tax, or we’ll take your kids,” as well they might. Very nasty indeed. Interesting that a speaker from that trust will appear at a Capita conference to hand out advice on pursuing social housing tenants for rent.
